Refund & Return Policy
We want every Satvik Flame order to reach you in beautiful condition. If something isn't right, our team is here to review your concern and assist you.
Order Review
Eligible return or refund requests are reviewed based on the condition and circumstances of the order.
Simple Support
Contact us with your order details and supporting information if there is an issue.
Fair Resolution
Approved cases are handled according to the applicable Satvik Flame refund and return conditions.
Our Refund & Return Policy
At Satvik Flame, customer satisfaction is important to us. We carefully prepare and pack our products before dispatch.
If you experience an issue with your order, please contact us with your order information so that our team can review your request.
Eligible Issues
A return, replacement or refund request may be reviewed when there is a genuine issue with the order.
- Product received in a damaged condition.
- Incorrect product received.
- Product received with a manufacturing defect.
- Items missing from the delivered order.
Please provide clear photographs or videos of the product and packaging when reporting a damaged, defective or incorrect order.
Return Conditions
Where a return is approved, the product should generally be in the same condition in which it was received, together with its original packaging wherever applicable.
- Product should not be intentionally damaged or altered.
- Original packaging should be retained where possible.
- Order details must be provided for verification.
- The return must first be reviewed and approved by our team.
Items That May Not Be Eligible
Refund or return requests may not be accepted in certain circumstances, particularly when the issue is unrelated to a product defect or fulfilment error.
- Products that have been significantly used or altered.
- Damage caused after successful delivery.
- Requests without sufficient order information.
- Products returned without prior approval.
Damaged or Incorrect Product
If your Satvik Flame product arrives damaged or you receive an incorrect item, please contact our team as soon as possible after receiving the order.
Please include:
- Your order number.
- Clear photographs of the received product.
- Photographs of the outer and inner packaging.
- A short description of the issue.
Our team will review the information and advise you on the appropriate next steps.
Refunds
Once a refund request has been reviewed and approved, the refund will be processed using the applicable payment method and procedure.
The time required for the refunded amount to appear may vary depending on your bank, card issuer, payment provider or financial institution.
Replacement
Where appropriate and subject to availability, an eligible damaged, defective or incorrect product may be considered for replacement.
Our support team will provide further instructions after reviewing your request.
Order Cancellation
If you wish to request a cancellation, please contact us as soon as possible after placing your order.
Cancellation may not be possible once an order has already been processed, packed or dispatched.
Return Shipping
If a physical return is required, our team will provide you with the applicable instructions after reviewing and approving your request.
Please do not send products back without contacting Satvik Flame first.
Need Help?
If you have a question regarding a return, refund, replacement or cancellation, please contact our team.
Include your order number and relevant details so we can assist you efficiently.
How to Request Assistance
If something isn't right with your order, follow these simple steps.
Contact Us
Send us your order number along with a short description of the issue.
Share Details
Provide clear photographs or other relevant information requested by our support team.
Resolution
Once reviewed, our team will advise the appropriate refund, replacement or return process where applicable.
We're Here to Help
Have a question about your order, return or refund? Reach out to our team and we'll help you with the next steps.