Privacy Policy

Introduction

This Privacy Policy describes how Satvik Flame collects, uses and discloses personal information when you visit, use our services, make a purchase or otherwise interact with our website.

By using our website, you acknowledge that your information may be handled as described in this policy, subject to applicable law.

Information We May Collect

The type of personal information collected may depend on how you interact with Satvik Flame.

Contact Information

• Name.
• Email address.
• Telephone number.
• Billing and delivery address.

Order Information

• Products purchased or added to your cart.
• Order and transaction information.
• Shipping and fulfilment details.
• Returns, refunds or customer service requests.

Website & Device Information

When you visit the website, certain information may automatically be collected through cookies and similar technologies, such as browser information, device data, IP address and information about how you interact with the website.

How We May Use Your Information

Personal information may be used for purposes including:

• Processing and fulfilling your orders.
• Communicating about purchases, delivery and support.
• Providing customer service.
• Processing eligible cancellations, returns or refunds.
• Operating, maintaining and improving our website.
• Preventing fraud, misuse or security incidents.
• Complying with applicable legal obligations.
• Sending promotional communications where permitted and where you have provided the necessary consent.

Shopify & Service Providers

Satvik Flame's online store operates using Shopify.

Shopify and other service providers involved in operating our store may process information where necessary to provide services such as website hosting, checkout, payments, analytics, fulfilment, communications or other ecommerce functionality.

These providers may handle information according to their own privacy practices and applicable agreements.

Cookies & Similar Technologies

Our website may use cookies, pixels and similar technologies to support website functionality, remember preferences, understand website usage, improve performance and support relevant marketing where permitted.

You may be able to manage certain cookies through your browser or available website privacy controls.

Disabling some cookies may affect how certain parts of the website function.

How Information May Be Shared

Personal information may be shared where reasonably necessary to operate the Satvik Flame store and provide services to you.

This may include sharing with:

• Ecommerce and website service providers.
• Payment processing providers.
• Shipping and delivery partners.
• Technology, analytics and communication providers.
• Professional advisers where appropriate.
• Government authorities or other parties where required by applicable law.

Marketing Communications

Where permitted, Satvik Flame may use your contact information to share information about products, offers, collections or other updates.

Where an unsubscribe option is provided, you may use it to stop receiving future promotional communications.

Transactional communications relating to an existing order or customer service request may still be sent where necessary.

Data Security

We take reasonable steps to protect personal information and use service providers that support secure ecommerce operations.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your own account, device and personal information.

Data Retention

Personal information may be retained for as long as reasonably necessary for purposes such as processing transactions, providing customer support, maintaining business records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to request:

• Access to certain personal information.
• Correction of inaccurate information.
• Deletion of certain information.
• Withdrawal of certain consent.
• Information about how personal data is handled.

These rights are subject to applicable law and relevant exceptions.

Children's Privacy

Satvik Flame's website and products are not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that personal information relating to a child has been provided improperly, please contact us so the matter can be reviewed.

External Links

Our website may contain links to third-party websites, platforms or services.

Satvik Flame is not responsible for the privacy practices or content of third-party websites. We encourage you to review their applicable privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, legal requirements or business operations.

The updated policy will be published on our website when changes are made.

Contact Us

If you have questions about this Privacy Policy, wish to raise a privacy concern or want to make an applicable privacy request, please contact Satvik Flame through our website.

Contact Satvik Flame →